The full terms accepted when registering and the conditions attached to a claimed offer govern account activity. This outline draws attention to their financial requirements; consult the complete documents before placing a deposit or requesting money back.
Registration Restrictions
You must have reached 18 years of age. An account is limited to one per person and also per household, e-mail address, phone number and IP address. Supply accurate details and arrange changes through support. Payment facilities used for the account must be your own.
Identity Evidence
Full verification applies to every requested withdrawal, lifetime deposits above £2,000 and suspicious activity. It covers photographic identification, proof of residence and payment ownership. Evidence relating to the source of money may also be required.
Claimed Matches
The four slots welcome stages each require 10x turnover. Sports welcome stages require 5x, weekly sports boosts 7x and weekly slots reloads 20x. Keep a single bonus active and claim each package stage through Promotions. Contribution differs between games, so total stakes alone do not always establish completion.
Restrictions During Bonus Play
Do not bet above £2 or purchase an in-game bonus feature or free-spin round. Observe the published excluded-slots list. The deposit bonus payout limit is 25 times its amount; a sports bonus has a limit of 10 times its amount. Requesting a withdrawal too early forfeits the bonus together with its winnings.
Taking Funds Out
A withdrawal begins at £100, with one request permitted per 24 hours. Daily withdrawals cannot exceed £1,000 and monthly withdrawals cannot exceed £10,000. Processing generally takes 3 banking days after wagering; payment channels, additional checks and holidays can extend that period. Money returns through its funding route. Deposits start at £25, except bank transfer at £50.
Raising a Concern
Use live chat or the contact form to explain a disputed transaction or condition. Our published dispute resolution, refund and verification policies describe the applicable procedures.